What are the shipping and processing fees and times?
For Dated products all sales are final due to the dated nature of the product. For undated products that are not altered or used, you have 30 days to return or exchange. STARTbrands.com is not responsible for shipping and shipping costs will be deducted from products.
We do not currently have options for picking up orders.
Standard orders are shipped via USPS Priority Mail, which starts at $8.99 (1-3 business days) once it has been processed in our warehouse. SHIPPING IS FREE ON ALL ORDERS OVER $100. NOTE: Due to COVID-19, we have noticed that USPS are experiencing delays in scanning and processing on some shipments at this time. Please note delays might occur so we please ask for your patience and recommend not delaying for Holiday purchases. You may contact your local USPS or delivery person for updates in regards to regular mailing service. We greatly appreciate your patience and understanding in the unprecedented times as we all navigate.
We don't. On occasion, we do bundle items together or when new lines of planners are released there is a discount on the older model. If we are discounting anything it will reflect on the product so all can get it. We don't have any promo codes or discounts beyond that. We do have a customer loyalty program and rewards system called Start Rewards where you can get "points."
All planners have our system and the only difference is spiral bound vs lay flat casebound. Which is a personal preference. Our dated planners come out once a year. With options listed either spiral or casebound. For 2024 Dated we will have only spiral binding products.
We are not ashamed to admit it: we are paper snobs. We believe that quality paper matters. We wanted the whole touch-and-feel experience of our planners to be amazing! The pages inside are #70, and the cover has a smooth-as-silk, velvety finish. You will love the way it feels so much, you might never put it down.
With every planner you purchase you will receive a Welcome/Care Card for your specific planner, but here are some general suggestions for caring for any of our planners: These are all handcrafted products and wear over time is to be expected. It is important to take care of your planner. Any product with gold foil will, over time, start to wear off. This is normal in the nature of the gold foil. SPIRAL PLANNER - Always close your planner from front to back. When traveling, take extra care by placing in bag or providing extra protection. Don’t stack heavy objects on or around the spiral (it makes them sad!). Keep in a cool, dry place... watch out for those coffee spills! Last but not least, you will begin to see "love" on your planner as you continue to plan and rock it out! (It’s OK! This just means you are totally crushing your goals!)
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